Frequently Asked
QUESTIONS
Everything you need to know about simulating engineering breakthroughs with Simulynx
Getting Started
How do I create an account?
You can create an account in two ways: use your Google email/account for quick signup, or create a new account with your email and password. Click 'Sign In' in the top navigation, then choose your preferred method.
What do I get with the free trial?
First-time users automatically receive a free trial that includes 3 custom simulation generations, 10 simulation runs with parameter testing, 5 AI-generated visualizations, up to 2 cinematic video generations, Python code output, dual-graph analysis (results + sensitivity), and export of all data and media. This gives you a complete experience to test Simulynx's simulation capabilities before subscribing.
Where do I start creating my first simulation?
After signing in, navigate to the 'Create Simulation' page from the Start Simulating button on the landing page or the top-right navigation drop-down menu under your username. This is where you'll enter prompts, upload diagrams, and generate your first engineering simulation.
Subscriptions & Billing
What subscription options are available?
We offer three main options: a Free Trial ($0/7 days) for risk-free testing with 3 custom simulation generations, 10 runs, 5 visualizations, and up to 2 video generations, plus core features like document exports and dual-graph analysis. The Regular plan ($99/month) is ideal for solo engineers and small startups, offering 30 AI-generated simulations per month, 150 simulation runs with full parameter control, 100 technical visualizations & diagrams, and up to 50 production-ready video generations, plus custom Python code with first-principles modeling, interactive sensitivity analysis, multi-modal inputs, results tables with actionable insights, exports for whitepapers/docs/marketing, and email support. The Premium plan ($299/month) suits engineering teams and advanced R&D, providing 150 AI-generated simulations per month, 750 simulation runs for extensive testing, 500 high-quality visualizations, up to 200 cinematic video generations, priority email support, and early access to new features. Visit the Pricing page for full details.
How do I subscribe or change my plan?
Visit the Pricing page from the hamburger menu in the top navigation. Click your desired plan, and a secure Stripe payment window will open. You can also manage your subscription from the 'Subscription' page in your user dropdown menu (top-right corner).
Where can I monitor my usage and subscription status?
Click on your username in the top-right corner and select 'Subscription' from the dropdown menu. This page shows your current plan, usage statistics (like simulation runs and video credit usage), billing history, and options to manage your subscription.
Do you offer enterprise or institutional pricing?
Yes! Larger engineering teams, research labs, and educational institutions can get custom enterprise pricing with flexible licensing for multiple users. Perfect for collaborative R&D, classroom simulations, or scaled manufacturing testing. Contact us at sales@simulynx.io for tailored solutions.
Creating Simulations
Do I need to fill in all the fields when creating a simulation?
No, you don't need to fill every field. The only required input is the simulation prompt describing your engineering problem or process. However, adding details like key parameters, constraints, and example data or including detailed images will help generate more precise and useful models.
Can I edit or rerun past simulations?
Yes! Access your simulations dashboard from the top navigation to view all saved simulations. From there, edit prompts or parameters, rerun with new values, or fork simulations for variations. All runs are saved with full history for easy iteration.
Outputs & Exports
What outputs does each simulation provide?
Every run delivers Python code, interactive parameter controls, dual graphs (primary results and sensitivity analysis), data tables, and technical summaries. Generative visuals like technical illustrations or videos based on the simulation results are optional.
How do I download my results?
From the simulation viewer or dashboard, use the download buttons for individual assets: code files, CSV tables, graph images, generated illustrations, or videos. White paper, journal article, and PDF exports are available for specific simulation runs, accessible by clicking the runs buttons on the simulations dashboard page and then clicking the export button on the individual simulation run cards.
Can I generate videos or cinematic visuals?
Absolutely. After running a simulation, use the visualization tools to create detailed technical illustrations or cinematic videos animating processes or scenarios. Upload guide images or generate brand new visualizations from scratch. Download high-quality MP4s for presentations or prototypes.
Support & Advanced Features
What kind of support is available?
All plans include email support. Premium and Enterprise users get priority response times and dedicated onboarding. For complex integrations or custom workflows, contact our engineering team directly.
Is the code editable and extensible?
We offer AI-powered code editing and bug-fixing tools for smarter, faster iterations, and we're actively improving these features. Full code editing and code management capabilities are coming soon.
How secure is simulation execution?
We use a secure, sandboxed environment with no file I/O, network access, or dangerous operations. Only approved libraries like NumPy and SciPy are used, ensuring safe, production-ready code for your engineering needs.
How Simulations Work
From prompt to prototype in four simple steps
Prompt Your Idea
Describe your engineering challenge and upload diagrams
AI Generates Code
Grok creates editable Python models with first-principles accuracy
Run & Analyze
Tweak parameters, view graphs, and get sensitivity insights
Visualize & Export
Generate visuals/videos and download for prototypes or reports
Editable Code
Modify Python models manually or with AI-powered editing and bug-fixes
Interactive Runs
Dashboard for reruns, edits, and simulation history management
Rich Exports
Download code, data, graphs, images, videos—PDFs coming soon
Still Have
QUESTIONS?
Can't find what you're looking for? Our engineering support team is ready to help accelerate your simulations.